Privacy Policy

Introduction

Hey there. We're gonna be straight with you - privacy matters, especially when you're planning a getaway to the wilderness. At Emberwyn Frontier Lodge, we take your personal information seriously and want you to know exactly what we do with it. This isn't one of those policies written by lawyers trying to confuse everyone. We've tried to keep it clear and honest.

This policy covers how we collect, use, and protect your data when you interact with our website, book a stay, or contact us. By using our services, you're agreeing to these terms. If something doesn't sit right with you, let's talk about it.

Information We Collect

Personal Details You Give Us

When you book a room or reach out to us, we'll ask for the basics - your name, email address, phone number, and mailing address. If you're booking accommodations or experiences, we'll need payment information too (though we don't actually store your full credit card details on our servers - that's handled by secure payment processors).

Sometimes guests share dietary preferences for our farm-to-table dining, special requests for their stay, or health considerations for guided hikes. We keep this info to make sure your experience is exactly what you need.

Automatic Information

Like pretty much every website out there, we collect some technical stuff automatically - your IP address, browser type, device info, and which pages you visit on our site. This helps us understand how people use the site and where we can improve things. We also track booking patterns and popular experiences so we can better plan our offerings.

How We Use Your Information

We're not in the business of collecting data just for fun. Here's what we actually do with it:

• Process your bookings - Confirming reservations, sending you confirmation emails, and making sure your room's ready when you arrive
• Communicate with you - Answering questions, sending booking updates, sharing important info about your stay
• Improve our services - Understanding what works and what doesn't so we can make the lodge better
• Send promotional stuff - But only if you've said it's okay. We might share info about seasonal packages, new experiences, or special offers
• Handle payments - Processing transactions and dealing with any billing issues
• Keep things safe - Preventing fraud and maintaining security of our systems
• Meet legal requirements - Sometimes we're required by law to keep certain records

Cookies & Tracking Technologies

Yeah, we use cookies. Not the chocolate chip kind (though we've got those in the dining room). These are small files that help our website remember you and improve your browsing experience.

We use essential cookies that keep the site working properly - like remembering what's in your booking cart. Then there's analytics cookies that help us see which pages people visit most. Some cookies help us show you relevant content based on your interests.

You can disable cookies through your browser settings, but heads up - some parts of the site might not work as smoothly if you do.

Information Sharing & Disclosure

We don't sell your personal information. Period. That said, we do share data in specific situations:

• Service providers - Payment processors, email services, booking systems. These folks need certain info to do their jobs, but they're contractually obligated to keep it secure
• Tour guides and activity partners - If you book a wildlife photography tour or backcountry adventure, we'll share relevant details with our expert guides
• Legal obligations - If we're required by law or need to protect someone's safety, we may disclose information to authorities
• Business transfers - If the lodge were ever sold or merged with another business (not planning on it, but legally we gotta mention it)

Data Security

We take security seriously. Our website uses SSL encryption (that little padlock in your browser), and we've got firewalls and secure servers protecting your data. Our staff is trained on privacy practices, and only people who actually need access to your information get it.

That said, no system is 100% bulletproof. We do our best to protect your info, but we can't guarantee absolute security. If we ever experience a data breach that affects you, we'll let you know promptly and tell you what steps to take.

Your Privacy Rights

As a Canadian business, we comply with federal privacy legislation. Here's what that means for you:

• Access - You can request to see what personal information we have about you
• Correction - If something's wrong or outdated, let us know and we'll fix it
• Deletion - You can ask us to delete your data (with some exceptions for legal or business requirements)
• Opt-out - Unsubscribe from marketing emails anytime - there's a link at the bottom of every promotional message
• Portability - Request a copy of your data in a readable format

To exercise any of these rights, just shoot us an email at reservations@emberwynfrontier.info or give us a call at (250) 788-4920. We'll get back to you within 30 days.

Children's Privacy

Our website isn't directed at kids under 13, and we don't knowingly collect information from children. If you're a parent and think your child has given us their personal info, please contact us right away and we'll delete it.

Of course, families with children are absolutely welcome at the lodge - we just need an adult to handle the booking and provide the necessary information.

Changes to This Policy

We might update this privacy policy from time to time - whether it's because of new legal requirements, changes to our services, or just wanting to be clearer about our practices. When we make significant changes, we'll post a notice on our website and update the "Effective Date" at the top.

We'd recommend checking back occasionally to stay informed. Continued use of our services after changes means you accept the updated policy.

Questions or Concerns?

Look, we get it - privacy policies can be overwhelming. If you've got questions about how we handle your information, or if something in this policy doesn't make sense, just reach out. We're here to help, not hide behind legal jargon.